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Customer Service

Ordering: Please note that we do not accept telephone or offline orders, all orders must be placed on the website. Notifications and updates regarding your order will be sent by email and are logged onto your order history. If you are having problems receiving email, all comments regarding your order can be viewed on your order history by logging in to your account. Once on your account screen you will be able to view comments and notifications associated to your orders.
Shipping: Your parcel will be dispatched on the same day if ordered before 12.00pm (GMT). UK parcels are sent via Royal Mail and will require a signature upon receipt of delivery. If you will be out when your order is delivered, please leave a note in the order comments, for example a safe place that the parcel can be left, or the house/flat number of a neighbour who can take the delivery in for you. For more information regarding shipping costs please see the shipping information page.
International Shipping: International customers (non-EU residents) please note that your parcel may be subject to import duty charges upon receipt depending on value and delivery destination, which you will need to pay before your parcel is released for delivery in your resident Country. More information is available from your local government office. These charges are your responsibility and are not included in the price you pay on this website.
Payment: Credit and Debit card payments are processed by PayPal. You do not need a PayPal account, and your payment is fully protected by your bank or card issuer as it would be with any other distance purchase. The payment will show up on you card or bank statement with the Payment reference DGTGHOMES. This is the registered trading name used by the totallyglamcostumes.com website. PayPal apply a number of fraud checking techniques to payments made by card. If you are having trouble making your payment by PayPal you will need to contact the PayPal support team. We use PayPal specifically because of the added level of protection they provide. Payment can also be made by bank transfer, once your order is placed, you will need to log in to your online banking, your payment instructions are included on your order confirmation if this is the payment method you choose.
Prices: The price advertised on the totallyglamcostumes.com website at the time of purchase is the price you pay excluding shipping costs. All prices include VAT at 20%. There are no further charges except for the shipping cost (unless you choose free shipping which costs nothing!). Prices are subject to change depending on changes to the wholesale prices we pay and any changes to the cost of importing. Customers purchasing in EURO or US Dollar please note, currencies are regularly updated to reflect the most recent possible exchange, however a small markup is added to the values of these currencies as there is a higher charge placed on us to accept payment in a currency other than British Pound Sterling. For the best possible price please choose British Pound Sterling when placing your order.
Environmental Policy: UK customers please note that your order and shipped confirmation emails are also your printable receipt/invoice. Invoices can also be printed from your account history by logging into your account and viewing your order history. By default, no paperwork is included within your parcel. Customers will also receive email communication regarding order updates of which we retain electronically stored copies for legal and accounting reference. This cuts our company paper waste and consumption by a very significant amount and helps us to remain an environmentally friendly business, something we are very proud of. All customer communications are placed via email or telephone only. UK customers are asked to request a paper invoice/receipt to be included within their package in the order comments if they require one. We order internationally once per week in an effort to minimize the air miles used to retain stock levels. We are very grateful to customers who appreciate our efforts to minimize our carbon footprint and welcome any suggestions you may have to improve this policy further.
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