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Terms and Conditions


Product Advertisements: We strive to ensure the products on our website are accurately displayed. However, some colour and style variations may occur from the display equipment used or from products supplied to us. Please note that typically these products such as costumes are designed for limited short term use. Product images displayed on this website are supplied by their respective manufacturers, these images may vary slightly from the actual costume. Our suppliers reserve the right to make changes to the products at any given time without previous warning. However, these changes should not interfere with the quality or the general concept of any of the items in question.
Website Maintenance: We reserve the right for information on this website to be subject to change without prior notice. At times it may be incomplete, inaccurate or out-of-date. We constantly strive to keep content fresh and replace and update out-of-date content. We have the right to make changes to product descriptions and remove products without notice. Although we constantly update our prices and product lines occasionally goods may be incorrectly priced. In the event of a pricing error we reserve the right to suspend your order and contact you to ask if you wish to continue the transaction at the correct price. The majority of our products are stocked in our store. However, the products displayed on our website are subject to availability and there may be limited quantities at times.
Communication: Communications between totallyglamcostumes.com and our customers are confidential and intended for the addressee only. We will only discuss order information, whether in writing, by email, or orally with the customer as named on the account. You will receive emails from the totallyglamcostumes.com website when an order is placed, order confirmation, and order status updates. Emails regarding orders are encouraged by Trading Standards, these emails are not optional.
Marketing: Customers who register on the totallyglamcostumes.com website can choose whether or not to subscribe to the newsletter mailing list in the registration process, or can change their mind at any time and choose to subscribe or unsubscribe by logging into their account and following the links on the My Account screen. All customers receive a welcome email on registering.
Your Account: If you register for an account on this website it is your responsibility to ensure the confidentially of your username and password so that no unauthorised persons have access to them. If your password becomes available to anyone else you should let us know immediately in order for us to take the necessary steps to protect your account. If you wish to close your account for any reason, please contact us. Please note that once your account has closed your order history will also be deleted and cannot be restored. For more information about your privacy while using totallyglamcostumes.com please see our privacy policy and cookies information page.
Returns: You have the right to return or cancel an order within 8 days of receipt. Please contact us in writing by replying to an order status email or using the online enquiry form. We require that items are returned to us on cancellation. Customer service staff will send you a returns form by email. The returns form must be printed, completed and enclosed with your return. Please note that you have a statutory duty of care to these items while they are in your possession, and in transit to us. We do not operate a free returns service or a collection service; you are responsible for the cost of returning goods to us. If you believe the item you have received may be faulty or you have received an incorrect item, please contact us as quickly as possible upon receipt of the goods and please do not try the item on. We will not accept any item returned to us that carries an odour (including body odour, smoke, perfume or deodorant), or is soiled, or any item returned with traces of animal hair, in a worn condition, showing signs of continuous wear, or any item that has been washed, or any item would present a health and safety risk to our staff. We will not accept returns where the packaging is not present or the labels have been removed, with no returns form included or where we cannot ascertain that it is the same original item that was dispatched. We cannot accept the return for hygiene reasons of any intimate lingerie, hosiery, underwear, swimwear, nylon or latex. Items which are custom made to your specific requirements are exempt from the right to return. Full returns information is available on our returns page
Refunds: Refunds are usually processed within 48 hours of receiving your return. Please note that any postage/shipping costs will not be refunded if your order has already been delivered unless we have verified that you have received a faulty or incorrect item upon receipt of your return.
Environmental Policy: UK customers please note that your order confirmation emails are also your printable receipt. UK customers are asked to request a paper invoice to be included within their package if they require one. By default, no paperwork is included within your parcel. Customers will also receive email communication regarding Partially shipped orders and completed orders of which we retain electronically stored copies for legal and accounting reference.
Payment: For your security, we do not store card numbers or take orders paid by card by telephone. Credit and Debit card payments are processed by PayPal. You do not need a PayPal account to pay by this method. Your payment is fully protected by your bank or card issuer as it would be with any other distance purchase and you will have the assistance of the PayPal support team should any problems arise. The payment will show up on you card or bank statement with the Payment reference DGTGHOMES. Payment can also be made by bank transfer. Details of how to pay by bank transfer are included on your order confirmation email if this is the payment method you choose during checkout.
Business to Business Transactions: While we welcome trade from other organisations such as production companies and media organisations, please note that the totallyglamcostumes.com website is not intended for supply to companies or individuals in the business of re-selling. Any customer suspected or found to be using the totallyglamcostumes.com website for resale purposes should note that these purchases (B2B) are not covered by the distance selling regulations. Our in stock feature, returns and refunds policies are for the benefit of our valued retail customers only.
Prices: The price advertised on the totallyglamcostumes.com website at the time of purchase is the price you pay excluding shipping costs. All prices include VAT. There are no further charges except for the shipping cost (unless you choose free shipping which costs nothing). Prices are subject to change depending on changes to the wholesale prices we pay and any changes to the cost of importing goods including duties and the currency exchange rate.
Liability: To the fullest extent of the law neither totallyglamcostumes.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with your use of this website including content, information or products. This is a comprehensive limitation of liability that applies to damages of any kind including, compensatory, direct and indirect, loss of data, income or profit, and loss of or damage to property.
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